These terms and conditions set out the agreement between you and Vikilinks, an AI-powered digital marketing agency based in Parramatta, New South Wales (referred to here as "Vikilinks", "we", "us" or "our"). They apply when you browse this website, buy a package, or engage us for marketing, SEO, automation, design or related services. Please read them carefully, because by using the site or accepting a quote you agree to be bound by them.
Acceptance of these terms
You accept these terms when you access this website, submit an enquiry, accept a written quote or proposal, or make a purchase. If you are agreeing on behalf of a business, you confirm that you are authorised to bind that business. Where we provide a separate signed proposal, statement of work or service agreement, that document takes priority if it conflicts with anything on this page.
Definitions
In these terms: "services" means any work we agree to perform for you, "deliverables" means the materials, reports, code, content or assets we hand over, "client materials" means anything you supply to us such as logins, brand assets, copy or data, and "fees" means the amounts payable for the services as set out in your quote or invoice. "Australian Consumer Law" means Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Our services and quotes
We provide the services described in your accepted quote, proposal or package. Quotes are valid for the period stated on them, or for 30 days where no period is stated. The scope of work is what we have agreed in writing. Anything outside that scope is treated as additional work, which we will quote separately before starting.
Digital marketing involves third-party platforms and search and AI systems that we do not control. We will apply genuine skill, care and current best practice, but we cannot guarantee specific rankings, traffic volumes, lead numbers or revenue, because those outcomes depend on factors outside our control, including platform changes, competitor activity and your own market. Any timeframes we give are good-faith estimates rather than fixed deadlines, unless we have agreed a deadline in writing.
Payments and invoicing
Fees, payment schedules and any deposit are set out in your quote or invoice. Unless stated otherwise:
- Prices are quoted in Australian dollars and include GST where it applies.
- Invoices are payable by the due date shown, which is 7 days from the invoice date unless agreed otherwise.
- A deposit may be required before work begins, and ongoing services may be billed monthly in advance.
- Third-party costs you ask us to incur, such as ad spend, software licences or stock media, are your responsibility and are billed at cost or as quoted.
If an invoice remains unpaid past its due date, we may pause work and withhold deliverables until the account is current. We may recover reasonable costs of collection. We will always raise a payment concern with you directly before taking any such step.
Your consumer rights and refunds
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, services must be provided with due care and skill, be fit for any purpose you have made known to us, and be supplied within a reasonable time. For a major failure you are entitled to cancel and to a refund for the unused portion, or to compensation for any drop in value, and for any reasonably foreseeable loss or damage. For a failure that is not major, you are entitled to have the problem fixed within a reasonable time, and if it is not fixed, to cancel and obtain a refund for the unused portion.
Beyond those rights, because our work is custom and labour begins promptly, fees for work already performed are generally non-refundable. Deposits cover work scheduled and resources reserved. If you wish to cancel an ongoing engagement, the notice period in your agreement applies. We would always rather resolve a concern than lose your trust, so if you are unhappy with our work, tell us and we will work with you to put it right. You can find more about your rights at the Australian Competition and Consumer Commission.
Your responsibilities
Good work depends on a two-way effort. You agree to give us accurate information, timely access to accounts and platforms we need, and prompt feedback and approvals at the points we flag. You confirm that any client materials you supply are lawful and that you hold the rights to let us use them. Where work waits on something from you, related timeframes adjust accordingly. You remain responsible for your own business decisions and for complying with the laws and platform rules that apply to your industry.
Intellectual property
You keep ownership of your client materials. Once you have paid in full for the relevant work, ownership of the final deliverables we create specifically for you passes to you, except for any third-party assets, open-source components or our own pre-existing tools, templates, frameworks and know-how, which remain owned by their respective owners or by us. We grant you a licence to use those underlying elements as part of the deliverables. Until full payment is received, we retain ownership of the deliverables. Unless you ask us not to, we may reference the work in our portfolio and marketing.
The content of this website, including text, branding, graphics, layout and code, is owned by or licensed to Vikilinks. You may view and print pages for your own reference, but you may not republish, sell, systematically copy or redistribute material from this site without our written permission.
Using this website
You agree to use this website lawfully and not to interfere with its operation or security, attempt unauthorised access, or use automated tools to scrape or overload it. You may link to our pages, provided the link is not misleading and does not falsely imply endorsement or partnership. We may include links to third-party websites for convenience. We do not control those sites and are not responsible for their content, accuracy or practices.
Privacy and your data
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We collect only what we need to respond to enquiries, provide services and meet our legal obligations, and we take reasonable steps to keep it secure. Where we are given access to your customers' data to perform services, we use it only for that purpose and on your instructions. This website uses cookies to help it function and to understand usage. For full detail on what we collect and how we use it, please see our Privacy Policy.
Confidentiality
Each of us may learn confidential information about the other during an engagement, such as strategy, pricing, account access and commercial plans. We each agree to keep that information confidential, to use it only for the purpose of the engagement, and not to disclose it to others except where required by law or to trusted contractors who are bound by similar obligations. This duty continues after the engagement ends.
Workplace health and safety
Where our work involves attending your premises or a shared workspace, we each have duties under the Work Health and Safety Act 2011 (Cth) and the equivalent state legislation. We will take reasonable care for the health and safety of our people and yours, follow your reasonable site rules, and cooperate to keep the working environment safe. You agree to tell us about any site hazards in advance so we can work safely.
Liability and disclaimers
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or other law that cannot lawfully be excluded. The following limits apply only to the extent the law allows.
Information on this website is provided in good faith and for general purposes, and we do not warrant that it is complete, current or error free. To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of revenue or loss of data arising from the services or your use of this website. Where our liability cannot be excluded but can be limited, our total liability for a claim is limited, at our option, to resupplying the relevant services or paying the cost of having them resupplied. You agree to indemnify us against claims arising from client materials you supply or from your breach of these terms, to the extent the loss is caused by you.
Suspension and termination
Either of us may end an engagement in line with the notice terms in the relevant agreement. We may suspend or end services if an invoice stays unpaid after we have asked you to fix it, if you breach these terms and do not remedy the breach within a reasonable time, or if continuing would be unlawful. On termination, you remain liable for fees for work performed and costs committed up to that point, and we will hand over paid-for deliverables and reasonably assist with an orderly transition.
Governing law
These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales. Before starting any formal proceedings, we both agree to first attempt to resolve any dispute in good faith by talking it through directly.
Changes to these terms
We may update these terms from time to time to reflect changes in our services or the law. The current version, with its last updated date, always lives on this page. Changes apply from the date they are posted. For an active engagement, the terms that applied when you accepted your quote continue to govern that work unless we agree otherwise in writing.
How to contact us
If you have a question about these terms, a concern about our work, or you want to raise a dispute, please contact us first. We are a local team and we would rather hear from you directly.