Vikilinks logo white

MENU

Call us

0452 598 138

We're just a phone call away

Free consultation
Facebook Twitter Youtube

E-Commerce Website Maintenance & Support Packages

Get expert advice and tailored strategies with a free consultation. No obligation—book now to drive your business success!
Web Design Package

E-commerce Website Maintenance & Support Packages

Keep your store fast, secure and sales-ready with proactive updates, 24/7 monitoring and local support.

Your online store can’t afford surprise outages or slow pages. Our Australian team handles core updates, security patches, uptime monitoring, backups, performance tuning and content changes, so you stay focused on sales while we keep everything running smoothly. Choose a plan that matches your trading hours and growth goals, then get clear reporting and a single point of contact.
E-commerce Website Maintenance & Support Packages
  • Platform support: WooCommerce, Shopify, BigCommerce, WordPress.
  • 24/7 uptime monitoring with alerts and rapid response.
  • Security: firewalls, malware scans, off-site backups, recovery tests.
  • Performance: speed audits, Core Web Vitals, image/CDN tuning.
  • Staging & safe deploys with rollback.
  • APP-aligned handling and data protection.
  • Fixed-price plans with clear inclusions.
Get Started

Choose Your Peace-of-Mind Package

Simple, Transparent Plans Built for Every Stage of Growth

Flexible e-commerce website maintenance plans designed for Australian online stores-from startups to established brands.

Go Full Throttle

Starter Plan

Perfect for new stores under 500 products

$297/month

What's Included

  • Weekly security updates & backups
  • Basic uptime monitoring (99.5% guarantee)
  • Plugin/theme updates for Shopify, WooCommerce, or WordPress
  • 2 hours of support requests per month
  • Monthly performance report
  • Email support (business hours)
  • Emergency support available
Buy Now

Recommended

Growth Plan

Ideal for established stores doing $10K-$100K/month

$597/month

Everything in Starter, plus

  • Daily automated backups with 30-day retention
  • Advanced uptime monitoring (99.9% guarantee)
  • Speed optimization (quarterly)
  • 6 hours of support requests per month
  • Priority support (2-hour response time)
  • SEO health monitoring
  • Conversion tracking setup & maintenance
  • Magento support included
  • Phone + email support
Buy Now

Favorite

Enterprise Plan

For high-volume stores requiring white-glove support

From $1,297/month

Everything in Growth, plus

  • Real-time uptime monitoring (99.99% SLA)
  • Dedicated account manager
  • 15 hours of support requests per month
  • Custom development & feature builds
  • Advanced security audits (monthly)
  • Multi-site support available
  • A/B testing & conversion optimization
  • 24/7 emergency hotline (1-hour response)
  • Quarterly strategy consultations
Buy Now

frequently asked questions

Everything you need to know about our e-commerce maintenance and support plans.

We’ve gathered some of the most common questions we receive from our clients. If you don’t find the answer to your question here, feel free to contact us and we’ll be happy to assist you.

What platforms do you support?
WooCommerce, Shopify, BigCommerce and WordPress. We also maintain common plugins/apps, payment gateways and theme builders.
What’s actually included each month?
Core and plugin/app updates, security patching, uptime monitoring, daily off-site backups, speed audits and fixes, content/product changes within your plan credits, and a monthly health report.
How fast do you respond to issues?
Critical issues affecting checkout or site availability trigger immediate response. Non-critical tickets follow your plan’s SLA window and priority.
Do you work after hours or weekends?
Yes, We schedule risky updates and deployments outside your peak trading times and provide emergency support when needed.
Will maintenance affect my live store?
Work is done in a staging environment first. We test, then deploy with safeguards and rollback options to avoid disruption.
How do you handle security?
We use WAF rules, malware scans, integrity checks, least-privilege access, MFA for admin access where supported, and verified backups. Recovery is tested regularly.

have questions?

Get all your questions answered: A comprehensive FAQ guide on our services, payments and purchases.

If you are unable to find the question that you have in your mind, feel free to submit the form with your query, and one of our experts will get back to you shortly.

visit the FAQ section

Clients & Associations

We’ve been associated with hundreds of clients throughout our journey as digital solutions provider.

Our services have been loved and praised by all our clients.

Play Video

Let's Connect

Fill in the form and submit your details. One of our experts will contact you shortly.